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Microsoft Dynamics: Enabling Real-World SOA to connect your business vision with software
Microsoft Dynamics has made investments in Web services and other Service Oriented Architecture (SOA) technologies across our product lines to help customers take a "Real...
Sponsored by: Microsoft
Date: March 2007 |
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Hosted CRM Buyer's Guide
Learn what a Hosted CRM system can do for you and understand what issues you should consider during your decision-making process.
In the market for a CR...
Sponsored by: Inside CRM
Date: July 2007 |
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Hosted CRM Vendor Comparison Guide
Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and O...
Sponsored by: Inside CRM
Date: January 2007 |
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Microsoft Dynamics RoleTailored Interface Business Productivity
Microsoft believes that the key to helping businesses become more agile and productive in the global economy is to empower individual workers -- giving them tools that im...
Sponsored by: Microsoft
Date: March 2007 |
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How to simplify the IT infrastructure with end-to-end automation of document processes
Businesses continue to face rising pressure to cut costs and increase profitability while also improving customer satisfaction and partner relations through efficient com...
Sponsored by: Esker
Date: October 2007 |
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- Showing items 1-40 of 915
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
Now you can sit at your desk and solve the toughest support problems, remotely. Sure, you can visit all your employees or customers and solve their support issues at thei...
Sponsored by: NTRglobal
Date: November 2006 |
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Hosted CRM Buyer's Guide
Learn what a Hosted CRM system can do for you and understand what issues you should consider during your decision-making process.
In the market for a CR...
Sponsored by: Inside CRM
Date: July 2007 |
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Hosted CRM Vendor Comparison Guide
Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and O...
Sponsored by: Inside CRM
Date: January 2007 |
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Call-Center Comparison Guide
Compare these VoIP call-center vendors to find the best one for your business.
So, you know that a VoIP call-center enhances customer service and, in return, help...
Sponsored by: VoIP-News
Date: January 2008 |
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Microsoft Dynamics CRM Online - 1888-TRASHIT! Case Study
1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. C...
Sponsored by: Microsoft
Date: April 2008 |
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TechRepublic Resource Guide: How well are you meeting your customers needs?
To ensure that your relationship with clients doesn't go from content to contentious, it's worthwhile to periodically determine how well your firm is meeting their needs....
Sponsored by: TechRepublic
Date: July 2008 |
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Find out how to "Wow" the customer while managing costs
Current bank trends indicate profit margins are flat. Retaining top bank customers is becoming harder and harder. Is your financial institution ready to buck this trend? ...
Sponsored by: IBM
Date: January 2008 |
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Buyer's guide: IBM customer experience solutions for midsize business
Customers are at the core of your business. To be competitive in today's marketplace, growing businesses must not only attract new customers but they must build customer ...
Sponsored by: IBM
Date: September 2006 |
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The Customer Focused Contact Center
Call it what you will - the contact center or call center, customer service, or 1-800 number is a critical area where the customers experience and attitude towards the co...
Sponsored by: IBM
Date: August 2006 |
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CRM Done Right
To operate as a "customer focused enterprise", or CFE, corporations must apply innovative approaches and resources as they grow. The "CRM Done Right" framework offers a p...
Sponsored by: IBM
Date: April 2006 |
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The CMO's Strategic Agenda Benchmark Report
Marketing executives face a constant stream of business pressure. At the same time, customer expectations are increasing and customer satisfaction is becoming increasingl...
Sponsored by: IBM
Date: January 2006 |
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Integrating Sales with Service in Financial Services Customer Care Centers
In order to optimize the value of customer care centers, financial firms must strike a balance between three core objectives: reducing costs, increasing revenue and retai...
Sponsored by: IBM
Date: August 2005 |
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See how retail banks can break down the barriers to innovation
Retail banking has traditionally been a place where the road to innovation is blocked by numerous barriers: IT, corporate culture, operational limitations and more. But t...
Sponsored by: IBM
Date: June 2005 |
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Computerworld Report - Enterprises Rate Importance of IP Telephony Features, Management, and Applications
The goal of Computerworld's March 2005 online survey was to better understand the challenges enterprises face with their telephone systems, and how IP telephony may addre...
Sponsored by: ShoreTel
Date: April 2005 |
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VoIP Hits the Bull's Eye for Sporting Goods Supplier's Call Center McKenzie Sports was experiencing steady growth by acquiring companies and adding facilities. When the sporting goods company added a new site and more users for its Nebra... Sponsored by: ShoreTel |
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Still Struggling to Reduce Call Center Costs Without Losing Customers? The Right Technologies Lead the Way Out of the Call Center Dilemma
While setting their customer service strategy, some organizations have focused solely on cost reduction through outsourcing and basic automation. In the process, though, ...
Sponsored by: SAP
Date: September 2007 |
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The Challenge to Achieve Perfect Order Management
This SAP white paper explains why customer-centric, end-to-end order management is crucial to business success. It outlines the various points at which the order process ...
Sponsored by: SAP
Date: June 2006 |
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UCCXA - Cisco Unified Contact Center Express Advanced
Instantly save $300 off the standard course price when you register on TechRepublic or ZDNet! Offer ends October 31, 2008.View Availa...
Sponsored by: Global Knowledge
Date: January 2008 |
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July 10th: Just MASH Marketing: The Customer Reference Mashup
Your business is booming. You have a long list of happy customers...but don't know if you have the most current story. Register for and attend this Serena Webinar...
Company: Serena Software
Date: July 2008 |
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Make Customer Experience a Cornerstone of Your Revenue Strategy
View this BNET Webcast to hear industry expert Jeffery Tarter, Executive Director of the Association of Support Professionals (ASP), share how leading compa...
Company: Citrix Online
Date: July 2008 |
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Improving Office Productivity: Shared Workspace, Meeting Rooms, Conference Rooms Software
Desk sharing among mobile workers is known by several names: hoteling, hot-desking, virtual office, etc. It's simple and powerful. Mobile workers, like sales representati...
Company: EPAZZ, Inc.
Date: July 2008 |
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L'Oreal Brasil Integrates Data From Call Center to E-Commerce and Extracts Reports in Minutes
L'Oreal Brasil wanted to implement a customer relations system to integrate many call center services - customer service, beauty professional services, and skin surveilla...
Company: Oracle
Date: July 2008 |
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Eight Strategies for First-rate Customer Service
Are you providing your customers with the satisfying experience that will keep them coming back? In a marketplace where too many products and services are chasing too li...
Company: Cisco Systems
Date: June 2008 |
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Comic Relief Boosts Sport Relief 08 Funds by Handling 100% of Call Center Transactions Electronically
Comic Relief wanted to process all telephone donations received at the 6,500-seat virtual call center electronically to boost transaction speed, data quality, donor servi...
Company: Oracle
Date: June 2008 |
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Promero Delivers a Reliable, Flexible, and Robust Contact Center Platform to a Global Customer Base
Promero, Inc. wanted to increase call center platform stability, reliability, and voice quality - in both hosted and on-premise environments and deliver a contact center ...
Company: Oracle
Date: May 2008 |
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Transformed Customer Service for Leading Scottish Financial Institution
As Scotland's largest building society, Dunfermline Building Society wanted to improve the flexibility of its customer service. They wanted more efficient, flexible techn...
Company: Nortel Networks
Date: April 2008 |
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Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations
The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. This global presence created a unique chal...
Company: Microsoft
Date: April 2008 |
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The Strategic Role of IT Culture in Business Performance
The role of IT is evolving. Once viewed as simply a support to the business, IT is now properly seen as key to business success. For IT to succeed in its new role, it is ...
Company: Citrix Online
Date: April 2008 |
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Bluebean Wins Customers' Confidence With New Avaya Contact Center Solution
Bluebean previously engaged a hosted solution for its inbound call center operations. However, the hosted solution vendor was unable to keep up with Bluebean's growing bu...
Company: Avaya
Date: April 2008 |
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Mangocity Leads China's Online Travel Services Industry With Avaya Solutions
The online tourism industry in China is extremely competitive, with many dominant and established players. As a new entrant in 2006, Mangocity's biggest challenge was to ...
Company: Avaya
Date: April 2008 |
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NZAA Turns to Avaya to Improve Call Centre Efficiency and Regional Office Productivity
The New Zealand Automobile Association (NZAA) needed to implement a new communications platform after Avaya ended support for its existing ageing system. Newer Avaya tech...
Company: Avaya
Date: April 2008 |
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IAH Gets Ahead of the Game With Avaya MultiVantage Express
IAH's phone system was unable to keep up with the Company's expanding operations. It also lacked call conferencing capabilities, which the business needed. The company al...
Company: Avaya
Date: April 2008 |
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Avaya Case Study: 9-1-1 and Beyond
9-1-1, 3-1-1, the Mayor's Call Center, and other agencies in the District of Columbia operated on separate and disparate communications platforms. By 2004 the existing st...
Company: Avaya
Date: April 2008 |
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eBucks Brings Contact Center In-House and Dramatically Improves Customer Service
Set up by FirstRand Bank Limited, eBucks is the country's leading multi-partner rewards program. eBucks wanted to build in-house contact center to provide the flexibility...
Company: Oracle
Date: April 2008 |
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Go Green With Home Agents: How a Virtual Contact Center Can Be Good for Profitability, Competitiveness, and the Environment
The carbon atom. It's too small to be visible to the naked eye, but it's causing a shift in global business that's hard to ignore. That shift probably is visible in one's...
Company: Avaya
Date: March 2008 |
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EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction
With hundreds of clients in all major industries, Electronic Data Systems Corporation (EDS) needs to address an extremely wide range of evolving Customer Relationship Man...
Company: Avaya
Date: March 2008 |
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MakeMyTrip.com Achieves 99.99% Uptime With Avaya's Contact Centre Solution
MakeMyTrip.com wanted to expand its 25-seat Contact Centre to 250 seats. Its key challenge was to find a solution that would keep its online business running 24x7 and del...
Company: Avaya
Date: March 2008 |
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Tour Operator Transforms Customer Contact Through Contact Centre Solution
R&T Tours arranges soccer holidays for amateur clubs and schools around the UK. Its existing telephone system was becoming outdated and close to being unable to cope with...
Company: Nortel Networks
Date: February 2008 |
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Best Practices for At-Home Agents
What is your mental image of a work-at-home agent? Is it of a smiling, professional agent diligently serving customers? Or do you see a pajama-clad loafer muting "Oprah!"...
Company: Avaya
Date: February 2008 |
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Increase First Contact Resolution: The Key to Superior Support
Do you have the power to resolve customer issues with one contact - every time? "Surveys show that the single greatest way to satisfy customers is to have the first agent...
Company: Citrix Online
Date: February 2008 |
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- Showing items 1-40 of 915
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